Refund Policy | Vendor TCG

1. Overview

Vendor subscriptions are managed and processed by Paddle.com, our Merchant of Record. All refund requests are handled through Paddle's support system according to the terms outlined in this policy.

2. How to Request a Refund

To request a refund, contact Paddle's support team through the link provided in your purchase confirmation email, or visit paddle.net/support. You may also email us at [email protected], and we will direct you to the appropriate Paddle support channel. As the Merchant of Record, Paddle handles all refund processing and dispute resolution.

3. Monthly Subscriptions

No refunds are issued for partial months. When you cancel a monthly subscription, your access continues through the end of your current billing period. We do not prorate unused days within a monthly billing cycle. If you cancel mid-month, you retain full access until your next billing date.

4. Annual Subscriptions

Prorated refunds may be available for annual subscriptions. If you cancel an annual subscription before the end of your annual term, contact Paddle's support to request a prorated refund for the unused portion of your subscription. Refund amounts are calculated from the date of the refund request, not the cancellation date.

5. Beta Period

The beta period is provided at no cost. There is nothing to refund during the beta phase. Beta access is free and does not require payment or a credit card.

6. Service Issues

If you experience significant service disruption or technical issues that prevent you from using the App, contact us immediately at [email protected]. We will work with Paddle to resolve billing issues caused by service problems on our end. Service credits or refunds may be issued in cases of prolonged outages beyond your control.

7. Dispute Resolution

If you are unsatisfied with a refund decision made by Paddle, you may appeal directly to Paddle's support team with additional information or context. Paddle's decision on refund disputes is final for payment processing matters. Vendor does not override Paddle's merchant decisions; however, we remain available to provide technical support or service recovery options.

8. Contact

For questions about this Refund Policy or to discuss service issues, please contact us at [email protected].