Support
Questions, answered straight
The things a working vendor actually asks. If yours is not here, email us and a person will answer.
Point the camera and Vendor's AI recognizes the card by sight, from its artwork and layout. It then reads the set symbol and collector number to lock in the exact printing, since two cards can share a name across sets. It runs on a live video feed, so you scan card after card without stopping to frame a photo. When a card will not resolve on its own, you search by name or number and keep going.
At launch: Pokémon, Magic: The Gathering, and One Piece, in English and Japanese. The system is built to extend to more games, with Yu-Gi-Oh next in line. If you need a game we do not cover yet, email [email protected] and tell us.
From completed sales: TCGplayer market value and eBay's sold averages, per condition. Graded cards (PSA, BGS, CGC) are priced from eBay sold comparables, where the graded market actually trades. The Vendor Price is the midpoint of TCGplayer market and eBay's 30-day sold average. You choose which of the three to show, and each one toggles on and off on its own.
Scan a batch of cards into one deal, from a single card up to a thousand. Each card is priced as it lands, and cash and trade totals update live. Set your margins, make the offer, and complete the deal. Vendor generates a branded receipt, exports the deal to CSV or email, and shows a Cash App or Venmo QR code with the amount already filled in.
Card identification keeps working in a dead zone, because the card library lives on your device. Pricing needs a connection to pull current sold data. If the signal drops mid-deal, already-priced cards stay put, you can enter a price by hand, and queued lookups fill in when you reconnect. Convention halls are notorious for bad WiFi, so the app is built to keep moving when the network does not.
Glare, wear, and convention lighting are exactly the conditions the recognition was built for. When a card still will not resolve, Vendor does not stall the deal: it routes you to a manual search by name or number, and the failed cards collect in a queue you can clear at the end of the batch. The scan never blocks on a single stubborn card.
iPhone and Android. The layout is tablet-first and optimized for phones, so you can run a tablet at the table and a phone while you walk the floor.
They are drawn from actual completed sales, not asking prices. That said, card values move, and the figures Vendor shows are estimates to support your decision, not guarantees of value. You are the one making the offer; the app gives you real data to make it with.
The beta is free, with no credit card required. After launch, Vendor is $20 per month or $200 per year, one flat plan with every feature included. Subscriptions are handled on the website through Paddle, our payment partner, not through the app stores.
Yes. Each subscription covers two devices at once, which suits a tablet at the table and a phone on the floor. A device that sits inactive for 30 days frees up automatically.
Your deal data stays on your device. Customer names, card values, and deal totals are never sent to our servers. To identify a card, the app sends the camera image to the server and gets the match back; that is what the recognition needs to work. We do not use location services or third-party analytics, and payments run through Paddle, so we never see your card details.
Enter your email on the home page. We will send a free beta key when the app is ready for testing. That is the whole sign-up.
Through the Paddle customer portal, with a link in your subscription email. Cancel anytime, and your access runs through the end of the current billing period.
Vendor is owned by Pamela Ferguson and built by a small team based in Virginia. We care about getting the vendor floor right. Questions go straight to [email protected].
Still need a hand?
Email us directly. A person reads every message.
[email protected]We typically reply within 24 hours.
Feedback